oke88 Privacy Policy

This Privacy Policy ("Policy") describes how oke88 ("we," "us," or "our") collects, uses, stores, and discloses personal information about users ("you" or "your") of the oke88 online casino and sports betting platform accessible at oke88.club ("the Platform").

oke88 is committed to protecting your privacy and handling your personal data responsibly. This Policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations, as administered by the National Privacy Commission ("NPC").

By registering an account, accessing, or using the oke88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

oke88 collects the following categories of personal data from users of the Platform:

Identity & Contact Information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Philippine mobile number;
• Email address;
• Residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Government-issued identification documents (e.g., PhilSys ID, passport, driver's license) when required for KYC verification.

Financial Information:

• GCash or PayMaya account details (mobile number only — we do not store PINs or passwords);
• Bank account details for BPI, BDO, Metrobank, or other linked bank accounts;
• Transaction history, including deposits, withdrawals, and betting activity.

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Login timestamps and session data.

Communications Data:

• Records of your communications with our customer support team via live chat or email;
• Responses to surveys or feedback forms (where applicable).

oke88 collects your personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the Platform (see Section 7 for details);
• From third parties: From identity verification service providers, payment processors (e.g., GCash, PayMaya, BPI), and fraud prevention services, where necessary to verify your identity or process transactions;
• From publicly available sources: Where permitted by law, from public records or databases to verify information you have provided.

oke88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your oke88 account, including verifying your identity and age (21+ requirement);
• Service Delivery: To provide access to games, process bets, calculate winnings, and facilitate deposits and withdrawals via GCash, PayMaya, and bank transfers;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct;
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing & Promotions: To send you relevant promotional offers and updates about oke88 services, where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the oke88 Platform.

Under the Data Privacy Act of 2012, oke88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to operate your account and provide the services you have requested);
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations and PAGCOR licensing requirements;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

oke88 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers to verify your identity and age;
• Fraud Prevention Services: Specialist providers that help us detect and prevent fraudulent activity on the Platform;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory directive;
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements;
• Professional Advisors: Legal, accounting, and auditing firms, where necessary for compliance or dispute resolution purposes.

oke88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function, including session management and security features. These cannot be disabled;
• Functional Cookies: Remember your preferences (e.g., language settings, preferred payment method) to personalize your experience;
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve performance and usability;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies on your mobile device or browser, refer to your device or browser's help documentation.

oke88 ret ains your personal data for as long as your oke88 account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act;
• Identity Verification Documents: Retained for the period required by PAGCOR licensing conditions and applicable KYC regulations;
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction;
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

When your data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, oke88 will securely delete or anonymize it.

oke88 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the oke88 Platform is encrypted using industry-standard SSL/TLS protocols;
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms — we never store your password in plain text;
• Access Controls: Access to personal data is restricted to authorized oke88 personnel on a strict need-to-know basis;
• Two-Factor Authentication: Available for your account to add an additional layer of login security;
• Regular Security Audits: Our systems and infrastructure are subject to regular security assessments and penetration testing;
• Incident Response: oke88 maintains a data breach response procedure. In the event of a breach affecting your rights and freedoms, we will notify the National Privacy Commission and affected users as required by the Data Privacy Act.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by oke88:

• Right to be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data we hold about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at: [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with the Data Privacy Act.

The oke88 Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gambling regulations. oke88 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and monitor their children's online activity to prevent access to gambling platforms.

oke88 primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers with operations in other jurisdictions.

Where such transfers occur, oke88 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to handle your data to a standard equivalent to that required under the Data Privacy Act of 2012. By using the oke88 Platform, you consent to such transfers where they are necessary for the provision of our services.

oke88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how oke88 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way oke88 handles your personal data, please contact our Data Protection Officer:

Email: [email protected]

Our support team is available 24/7 via live chat on the Platform for urgent account-related privacy concerns. For formal data subject requests, written correspondence via email is preferred to ensure a proper audit trail. We aim to acknowledge all privacy-related requests within two (2) business days and resolve them within fifteen (15) business days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.